A story about systemic problems
In general, we believe that everyone has the same opportunities to succeed within the same system. The so-called meritocracy system always tells us, “You can be whatever you want, achieve whatever you want as long as you work hard”, when the truth is we cannot pretend that we are even playing the same game.
Robin DiAngelo’s book White Fragility taught me a lot about systemic issues, how difficult it is to understand that we cannot escape the system, especially if the system benefits us. Just because the system benefits us does not mean we do not have to work, but it does mean that there are many advantages we cannot see because we take them for granted and believe that everyone has them.
Let me give you an example of a professional fair for teenagers where I once mentored. One of the girls asked me how many stocks she should expect when joining Google. How do additional bonuses work with salaries? And how to negotiate her salary? Another girl asked how she could convince her dad that engineering was not just for men and that the reason she wanted to go into the field was because it was a good professional option for her to be able to study.
Honestly, who do you think would navigate the “meritocracy” better at Google if both got a job there? Would their hard work really be paid at the same rate? Yes, you can tell me, “Adriana, life is not fair! Each one of us has to play the cards we are dealt with”, but keeping the analogy of cards, the system works in such a way that certain groups of people have mostly bad cards, for those people the rules of the game change without warning and sometimes it feels like they are playing a completely different game.
That is why I believe that those who want an inclusive industry, those who have the power to effect change, must consciously, personally and explicitly help minority people.
I understand that you may be thinking: Shouldn’t you be suggesting that we simply treat everyone equally? Or maybe you are thinking that providing explicit help to traditionally underrepresented groups would give them an unfair advantage! And if someone is in one of those minority groups, they might be thinking, “I can and want to do it on my own. I don’t want or need special treatment, I don’t want my coworkers to think that I didn’t achieve my accomplishments solely on merit.” Well, I think the same thing. I cannot bear another conversation about lowering the level or professional quality for the sake of being “inclusive”.
But I ask you to suspend disbelief and accept for a minute the premise that minorities need additional help. Join me on a journey of an incomplete list of scenarios that I wish had been different. A list that describes the help I would have wanted. The help that if given to people who need it, would create an inclusive workplace.
- I wish I had received help presenting my ideas in groups. If I struggled to convey my idea, I wish people had not said “What Adriana is trying to say…” and then cut me off. I wish they had repeated my idea in their own words to help the group understand what I was saying. Giving me the opportunity to pause, listen to my idea from another perspective, and maybe even improve the idea and then give me credit for the original idea.
- I wish that when I told my manager that I felt I was being paid unfairly, he had not responded that I should not worry about the money, that eventually everyone can make as much money as they want at Google. I wish he had checked how my salary compared to my level and the rest of the team’s. Because years later, when I was promoted, he told me that my raise was higher than usual for a promotion, because they had realized that I had been paid well below normal all that time. That interaction robbed me of confidence in him and the company. It cost me years of real money. I never trusted that I was being compensated fairly again.
- I wished my good ideas, big or small, had been celebrated. I wish people had said “That’s a good idea” and said my name without sounding surprised. Because unconsciously we trust people who fit our stereotypes of a competent person. Unconsciously, we make people who do not fit the pattern have to prove that they are good Instead. Many times coworkers paraphrased my ideas after a while, but said “I don’t know who said it, but…” or gave credit for my idea to someone else. It seemed impossible to be considered competent if they did not remember my ideas as mine. Yes, I defended myself when I was present, but how many times did this happen where I was not there to defend myself? And how petty do I sound repeating over and over again that it was actually me who had the idea?
- I wish I had received feedback often and as soon as possible. I wish it had been done consciously. I did not want my mistakes to be pointed out in public, as that could have affected the reputation I needed to advance in my career. This is related to our confirmation bias: If we do not believe someone is competent and that person makes a mistake, we will believe that we were right, that person is incompetent. But if a person we believe is competent makes a mistake, it is just a mistake. It is not the same for people in groups with less representation. People in minorities also have the pressure of representing the groups they belong to, and of course there is also the stereotype threat1, for a sample button in this classic xkcd:
The stereotype threat refers to being at risk of confirming, as a personal characteristic, a negative stereotype about the social group to which one belongs (Steele & Aronson, 1995). I (Adri) invite my reader to search for more information on Google about stereotype threat.
- I wish I had received personal and specific feedback. Useful feedback describes the scenario of what the person did or did not do. It describes exactly what the person can do differently and describes why this specific action will help. Blank statements like “needs to be more assertive,” “needs to broaden their reach,” “needs to be the leader of a group,” “be bolder,” “be more technical,” do not help at all. Specific tasks, specific corrections based on real-life examples are what help us grow.
- I wish I had not been told “You’re too quiet, you need to speak up more.” Many people I know have received this feedback and felt like we were really talking, but people were not listening. Coworkers did not remember our ideas, or people in meetings repeated what we had just said and took credit for it. Some of us got tired and thought it was no longer worth speaking up anymore (sad, I know, but it’s the truth). Before giving this advice, make sure that you are not the problem, make sure that you are not ignoring them because of our own unconscious bias. If you are still convinced that the person needs to speak up more, give specific examples of opportunities where they could have spoken up. If they know of a service and did not mention it in a meeting or if they know of a tool that could be used by the team and do not say anything, give them examples. Do not just make the blank statement “you’re too quiet.”
- I wish that when I was worried about not being heard, managers had not told me it was just a matter of personality. That the other person has a strong personality and I do not. Whenever I raised this problem it was not about the other person. I was actively seeking to grow as a professional and wanted help to be clear and respected. The other person, who contradicted me, or did not hear me, was never the problem. Strong is also a word that often designates good things, especially in a workplace, and I felt like they were telling me that my personality was the opposite. They gave me no feedback on how to be strong and, besides, those who know me, those who listen to me, know that my personality is also strong.
- I often felt like the rules of the game changed. I do not know how to explain this point. It has to do with “trust must be earned” a bit and with humans taking some people’s word as fact and requiring facts from others and sometimes even the facts are not enough. I have an inconsequential example, and I hope you can extrapolate from there. Someone said that since application X does not exist, we can… I said that application X does exist. They said no, it does not exist. I said I have it on my phone. They: oh, but then it should not be in the Play Store anymore. I check another phone, yes, it’s there. I show them and they say “oh, but it’s old.” All I wanted was for the premise of the conversation to be concrete, it’s not the same to not exist as to be outdated. Someone else would have appreciated the clarification. I had no way of winning. I am aware that the example is inconsequential, but you have no idea how many times this happened the same way in things that really mattered.
- I wish I had been helped to build my reputation. Unconscious and conscious biases make it difficult for minorities to build their reputation. We have to get allies who help us demonstrate how competent we are. We need help to be heard and recognized. If one of your coworkers does something worth mentioning, mention it! Tell your managers and tell as many people as you can, say the good things out loud. Share positive feedback everywhere. Share bonuses among colleagues, congratulations, emails, etc. Build a neon arrow pointing at them to highlight their strengths.
- I wish I had not been told to be grateful just for the position I was in when I had earned it with blood, sweat, and tears. If they did not think I deserved it, then I did not want it. But do not come telling me that just having the position is enough when I want the deserved recognition for doing the work.
- I wish my managers had started planning my promotion in advance. I wish they had explained the requirements for the next level from the day I was performing at my current level. I wish they had helped me make a checklist with concrete real-life examples of what was expected. I wish they had reviewed the list frequently and updated it accordingly. I know that Google’s philosophy is that you have all the power to get your promotion, but in the end, you are not the person who is going to convince the committee, you are not the person who presents your case to the decision-makers. It really has an impact if the manager gives help about the types of tasks that convince the rest of the committee, far in advance. “Do your best and forget the rest” only works if you have people in higher levels who believe in you. People who are paying attention and who can correct your course on the fly.
- I wish people had really treated me as they treated all other team members. The example I have here is that people did not swear when I was present or apologized for swearing. But when they interacted with others, they let them go freely and without explanation. I know this is not the same for everyone and some people are really offended by foul language, but I hate that people assumed that was my case. The first time I really felt included in a team was because my teammate told me to “fuck off.” That gave me warmth in my heart. He really treated me as if I had treated any other person. (Yes, context and tone matter, but you understand what I’m saying.)
- I wish I had not been told that I should not try to get promoted because I would not be able to handle the emotional blow of being told “no,” when they had never seen me try to get promoted. I am the one who knows if I can handle a “no.” Supposedly, the system is built in such a way that if the committee decides to block the promotion, the committee has to give feedback to the candidate about what they need to focus on for the next attempt. If you as a manager had planned for the promotion with the person, if you had given them feedback before (which is the manager’s job), then you know that I know what to do with the feedback. I am fine with the no as long as we have a way to move forward. If that is not how the system works, then stop telling me that it does. If I really cannot try for a promotion if my manager does not agree and if they only accept “slam dunks” for promotions, why do we have a committee?
- I wish my managers had protected me from doing work that would not be recognized. I know as we grow we do this by ourselves. We question why doing a task is or isn’t worth our time or even doing it at all. But sometimes we just don’t know how to navigate the environment, and sometimes we are so desperate to prove our worth we’ll do anything.
I believe the help I describe above would help any person, underrepresented or not, to grow in their career. I left out scenarios related to comments on how a person looks or sexual harassment because I don’t know how to fix those other than don’t do it, and people tend to agree that actions need to happen to eradicate them from the industry.
The scenarios I list above are more subtle, in some sense harder to fix. I am saying that we give that kind of help to the privileged group unconsciously, without any effort. The privileged group will never know what it is to operate dealing with stereotype threat. I am saying it takes work to make sure the minorities get the specific help we need.
There is a systemic problem and we won’t solve it unless we make an explicit effort, unless we check our biases and our privileges, consciously and constantly. Humans empathize and have a better understanding and a better perception of people who look like them, people who have experiences in common with them, people who speak their same language. Right there the majority has an advantage that underrepresented people will never be able to get, hence the need for explicitly helping the minorities.
Confirmation bias and stereotype threat are roadblocks the majority will never have to face. People say respect is earned, trust is earned, but the truth is we give our trust so much more easily to the people that look like us, that we can easily relate to, when we “see our younger selves in them”. The others, the ones that are new to the tribe are the ones that need to prove their worth. This is why we have to be proactive in showing the tribe they belong.
I invite you to read White Fragility with an open mind. It taught me that we can’t help but be racist (I extrapolate that we can’t help but be sexist), and this doesn’t mean we are bad people. It doesn’t mean you can fix sexism or racism but you can diminish their impact for those around you. It means to balance out the power of the system we have to do active work. We have to help the people that the system has put down for years and years. “Don’t be a jerk” is not enough. The distance is so abysmal, the injustice has existed for so many years, that even if every single person that reads these words commits to help underrepresented people, the balance still will not even out during our lifetimes and it is impossible to tip it the other way.
In the end all I’m asking you is to double check: Are you actively making sure everybody really has a fighting hand, or are you telling some of them they can win at the poker table when all they were given are monopoly cards?
Recommended reading:
Footnotes
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Stereotype threat refers to being at risk of confirming, as a self-characteristic, a negative stereotype about one’s social group (Steele & Aronson, 1995). I invite my reader to Google more about stereotype threat. ↩